I say elusive because it is one of those features, like call pick-up, that is often requested by users. Microsoft released the July 2016 Cumulative update today that enables three new features including the elusive Busy on Busy. It will take some minutes before it will be active.Today I want to talk about Busy on Busy for Skype for Business and Lync.

Now everything is set up, call one of the unassigned numbers and check if everything works like you build. New-CsUnassignedNumber -Identity “Unassigned Number Range” -NumberRangeStart “+31884461000” -NumberRangeEnd “+31884461999” -AnnouncementName “Forward Announcement” -AnnouncementService ApplicationServer: This is also possible via the Skype for Business Control Panel. New-CsAnnouncement -Identity ApplicationServer: -Name “Forward Announcement” -TextToSpeechPrompt “Thank you for calling Contoso, please wait while we redirect your call.” -Language “en-US” -TargetUri the following powershell command to create the unassigned number range and assign our announcement/forward to the unassigned number range. New-CsAnnouncement -Identity ApplicationServer: -Name “Forward Announcement” -TextToSpeechPrompt “Thank you for calling Contoso, please wait while we redirect your call.” -Language “en-US” -TargetUri to a specific (SIP) phone number Open the Skype for Business Management Shell and choose on of the following:

Let’s build a text-to-speech message and forward the call to the reception for example: This great feature is still availlable in Lync Server 2013 and Skype for Business Server 2015. One of the great (for some people unknown) features introduced in Lync Server 2010 is the ability to assign a block of numbers to Lync and have Lync handle a call made to an unassigned number a specific way rather than just have a (fast) busy signal or the 404 error in SIP. 2 min read Skype for Business Erwin Bierens

Skype call forwarding